This Privacy Policy describes how SpectaLook collects, uses and disclose your Personal Information.

Links to Other Sites

Our website links to other websites that may collect personally identifiable information about you. SpectaLook customercare@spectalook.com is not responsible for the privacy practises or the content of those linked websites.

Security Precautions

Our Website has stringent security measures in place to avoid any loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorised access.

Choice/Opt-Out

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.

If you want to remove your contact information from all www.spectalook.com lists and newsletters, please visit the mail and unsubscribe us .

Your Consent

By using the website and/ or by providing your information, you are giving consent to the collection and use of the information you disclose on the website in accordance with our Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

App Permissions

We do require certain permissions to give you an effortless experience while shopping with us -

1. Location - To enhance your locale experience & show you personalised content as per your location. (From checking the availability of the product in your area to the delivery options available near you).

2. SMS - To help us read text messages (SMS or MMS) or necessary push notifications, one-time passwords (OTPs) & confirm power that you’ve submitted.

3. Phone - To read phone status & identity.

Cancellation Policy

We strive to offer a seamless buying experience to our customers. With this, we have a very smooth full and partial cancellation policy set for our customers as below:

Full Order Cancellation

Sunglasses

• a) Customers can cancel their order by logging into their account at spectalook.com or send an email to customercare@spectalook.com to request for cancellation.
• b) Cancellation would be allowed only till the time the products have not been dispatched from SpectaLook warehouse. Post-dispatch, no cancellation is allowed.

Eyeglasses

• a) Customers can cancel their order by logging into their account at SpectaLook or send an email to customercare@spectalook.com to request for cancellation.
• b) Cancellation would be allowed only till the time the products have not been dispatched from  SpectaLook warehouse. Post-dispatch, no cancellation is allowed.

Contact Lenses

• a) Customers can cancel their order by logging into their account at spectalook.com or send an email to customercare@spectalook.com to request for cancellation.
• b) Cancellation would be allowed only till the time the products have not been dispatched from SpectaLook warehouse. Post-dispatch, no cancellation is allowed.

Partial Order Cancellation

Partial cancellations are not allowed. No refunds will be made in case of partial order cancellation/return.

Offer Specific Cancellations

In accordance with the above rules, kindly refer to the offer’s detailed T&Cs page to know the specific cancellation rules of that particular offer.

Unethical Purchase & Cancellation Policy

• In case of any purchase made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes - the particular order/s will be cancelled whatsoever and spectalook.com will not be liable to pay any refund to the customers in all such cases.
• Also, if it is observed that a user is placing multiple/bulk orders and is also returning/cancelling the same; spectalook.com reserves the right to charge a substantial return/cancellation fee from the user - which could also be the entire order amount, hence, no refund will be processed.

SpectaLook Return Policy

Eyeglasses & Sunglasses

• a) spectalook.com offers a 14 day no questions asked return policy to all its customers.
• b) Customers can raise a return request by logging into their account at spectalook.com or send an email to customercare@spectalook.com with order details.
• c) Post return request, customers are required to pack the entire product including packing material, invoice, all accessories and keep it ready for pick up.
• d) Post pick up, our QC team will verify if the product has not been used and is in good state for further sale. Plus, all the items have been sent back. In case product is found damaged or in used condition or any accessory is missing, spectalook.com can deny refund to the customer.
• e) In case of Eyeglasses/ Prescription Sunglasses, no return/refund will be offered if wrong prescription values are entered at the time of order placement.
• f) If it is observed that a user is placing multiple/bulk orders and is also returning the same; SpectaLook.com reserves the right to charge a substantial return fee from the user.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimise your experience on our Site and to provide our services.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practises when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practises or for other operational, legal, or regulatory reasons.