We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customercare@visioneyeplus.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customercare@visioneyeplus.com

Damage and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refund Process:

To initiate a refund kindly write to us at customercare@visioneyeplus.com or call us at +91- 7434001122 to speak to our customer support agents. They will be glad to assist you with your refund request.

Refund Cycle:

Complete refund process normally takes about 10-15 working days. This includes time for product pickup, quality inspection, confirmation & refund initiation.

Check all refund modes available & timelines below:

PAYMENT MODE REFUND PROCESSING TIMELINE (FROM THE DATE OF ORDER CANCELLATION)
Credit Card 10-15 Working Days
Net Banking 10-15 Working Days
Debit Card 10-15 Working Days
COD 10-15 Working Days
UPI More than 10-15 Working days.